In this video I look at project communications during a crisis (text summary below).
For those of you who prefer reading or who can’t watch the video, here’s a summary:
There are always things that go wrong on projects – sometimes those issues are small; sometimes they are significant. Here are 5 tips to help you deal with project communications during an issue.
1. Have a single point of contact
Appoint a single point of contact to deal with communications during the incident. That could be you or someone else from the project team, but make sure everyone knows who to go to for communication updates and who will be asking them for status reports. This person is dedicated to running the communication for all the stakeholders.
2. Deal in facts
There will probably be quite a lot of emotions during a problem – people have an emotional response to what has gone wrong. Strip that back and deal with what you know to be true.
3. Deal with what people are worried about
You might be dealing with something behind the scenes, such as a software bug, but your end users might be worried about something else. Don’t dismiss these views as unimportant. Those concerns are valid: listen to what those people are saying and deal with what is bothering them, even if that means you are splitting your efforts between fixing the behind the scenes problem and dealing with concerns from your users.
4. Be fast
Get your messages out there as quickly as possible. It’s the best way to squash gossip before it starts.
5. Plan for power down
Think about how you will deal with project communications if you don’t have electricity. It happens: power lines are cut through and generators go down. When you can’t rely on email, instant messaging or people being in front of their computers, how are you going to get the messages out?
View all my project management videos on my YouTube channel here.
This is my video diary from the Association for Project Management’s Women in Project Management Special Interest Group 21st Anniversary Conference last week. Approx 5m22s.
The APM vision that’s been hotly debated over the last 12 months or so is ‘a world in which all projects succeed’. Should all projects succeed? Or should we be taking risks and launching some projects that might not come to anything? Or should all projects have the best possible chance of success?
In this video, some project management experts discuss this vision statement and what is likely to be possible in the future.
Last autumn I presented (virtually) at the PMI Southern Ontario Chapter about Customer-Centric Project Management and continuous improvement as a better approach to lessons learned than the traditional project-implementation review. It was a good experience to give a presentation over webcam and audio conference, but it was weird not having immediate feedback from the people in the room as I couldn’t see if they were really interested or falling asleep.
I recorded a version of my presentation just in case technology let us down on the day. This video gives you an overview of the main points about customer-centricity that you should be aware of on your projects.
I don’t care who you had lunch with, or what their golf handicap is: I want to be able to plan my project with the help of my team and then tell you when we can deliver. This cartoon explains the frustrations of fixed date projects.
Every project manager has resources and tools that they use to simplify their projects. Here are 20 resources that I use to make it easier to manage my projects.
The winner of this month's giveaway is Catherine from London. Catherine wins a copy of Anthony Mersino's fantastic book, Emotional Intelligence for Project Managers. If you missed out this time, look out for April's giveaway and remember you can always get a copy of Anthony's book on Amazon.
Read about the 6 archetypes of project manager that Charles Smith covers in his book, Playing the Project Manager, and find out why I didn't like the book.
Find out what made it on to my personal reading list this month. It's my round up of the best project management books for March 2015.
There continues to be debate around how best to implement social media and collaboration tools on projects. Learn about the common mistakes made when implementing collaboration and social media tools on projects. Set your tools up to help you manage projects.