Be a helicopter

In a new job, it’s hard to know what details are important and what you can let slip in one ear and out the other. So I’ve been trying to soak up everything – a strategy which has been moderately successful. I’ve picked up a lot of low-level detail and, not yet knowing if it is something that I should be focusing on, have got right into why this particular bit of technology doesn’t work or whether we have sent out this purchase order. I have to say, I’m finding it all very interesting, and a great way to get to know the team, what’s important to them and what the project is all about. But whether it’s a good use of my time in the long run remains to be seen. I have a feeling that, given the size and scale of the project, I’d do better to maintain a strategic view, keep all the plates spinning, and then only focus on individual details when they need me to step in and help resolve something.

It’s easy for a project manager to become so engrossed in the details that they fail to see the bigger picture and spot when a project is losing focus: it happens all the time, especially when things start to overrun. Several things can help keep you on the ball:

• project reviews: get a colleague to go through your risk and issue logs, plans and other project documents and give you their thoughts on how it’s going. Or not going, as the case may be
• scope management: got a change control process? No? Well, set one up immediately! It’s the only way to keep track of what the project is supposed to be doing
• feedback to stakeholders: even if your project doesn’t use a formal Gate process, like the one used by the UK Government to manage projects, you should still be going back to your stakeholders on a regular basis to tell them how things are shaping up in relation to the original business case and project objectives
• keep your sponsor close: it’s not just you at risk of losing focus. It’s easy for the sponsor to lose sight of what they originally wanted to achieve with the project and change it beyond recognition – at which point you should be flagging this up to other stakeholders or your manager, if your sponsor has stopped listening to your concerns. In your communications with your sponsor always try to answer the question: how does this help us achieve our objectives?

Think of your role as a helicopter. You need to have an overall view of all the activities that make up your project: scope, quality control, the schedule, your team and so on, to be able to zoom in and deal with any crisis in any area. But you also need to be able to pull back, hover and see how the whole picture looks together.

I’m going to have to learn what’s important and what’s not, so I will be able to ‘land’ on a problem and resolve it while still seeing the big picture. And my own personal helicopter to help me avoid London’s crowded public transport system wouldn’t go amiss either.

* This helicopter graphic is taken from my book and is copyright, like all the content on this site. That means you can’t use it without my permission, so please don’t.

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